Legal

Refund Policy

• HomePrivacy PolicyTerms of ServiceRefund PolicyBack to HomeRefund PolicyWe want you to be completely satisfied with your purchase. Learn about our refund and cancellation policies.Last Updated:January 15, 2026Our CommitmentAt RoomIPTV, we strive to provide the best IPTV player experience. We understand that sometimes a purchase may not meet your expectations, and we have established this refund policy to ensure fair treatment for all our customers.Eligibility for RefundsYou may be eligible for a refund if:You request a refund within 7 days of your initial purchase
• The application does not function as advertised on your device
• You experience persistent technical issues that cannot be resolved by our support team
• You were charged incorrectly or experienced a billing error

Non-Refundable Situations

Refunds will not be provided in the following cases:

• Requests made after the 7-day refund period
• Issues related to your IPTV provider or playlist (we only provide the player, not the content)
• Network or connectivity issues on your end
• Failure to meet the minimum device requirements
• Account suspension due to Terms of Service violations

Refund Process

To request a refund, please follow these steps:

• Contact our support team at contact@iptvservices.online
• Provide your order number and the email address used for purchase
• Describe the reason for your refund request
• Our team will review your request within 2-3 business days
• If approved, refunds will be processed within 5-10 business days

Refund Methods

Refunds will be issued to the original payment method used for the purchase. The time it takes for the refund to appear in your account depends on your payment provider:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Other methods: Up to 14 business days

Subscription Cancellation

You may cancel your subscription at any time. Here's what happens when you cancel:

• Your subscription will remain active until the end of the current billing period
• You will not be charged for the next billing cycle
• No partial refunds are provided for unused time in the current period
• You can reactivate your subscription at any time

Chargebacks

We encourage customers to contact us directly before initiating a chargeback with their bank or payment provider. Chargebacks may result in account suspension and additional fees. We are committed to resolving any issues through direct communication.

Free Trial

If we offer a free trial period, you will not be charged during the trial. You may cancel before the trial ends to avoid any charges. If you do not cancel, your subscription will automatically begin at the end of the trial period.

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting. We encourage you to review this policy periodically.

Contact Us

If you have any questions about our refund policy or need to request a refund, please contact us:

Email: contact@iptvservices.online

Response Time: We aim to respond to all inquiries within 24-48 hours.

Have questions about our policies?

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